Refund policy

Returns & Exchanges

Our products are not eligible for returns or exchanges, as all orders are considered final sale. Made-to-order products are created specifically for you, while Ready-to-Ship products are pre-made and available for immediate dispatch. We encourage you to carefully review the product details, size guide, and other information provided before placing your order.

Damaged, Defective or Incorrect Items

We carefully check every product before dispatch to ensure that it meets our quality standards. However, in the unlikely event that you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide a complete unboxing video recorded from the moment the sealed package is opened, without cuts, pauses, or edits, along with clear photographs/videos of the issue and your order number.
After verification, we will determine the most appropriate resolution, which may include a repair, replacement, store credit, or refund, depending on the nature of the issue and the available resolution.
Claims submitted without the required unboxing video or after the specified reporting period may not be accepted.

Refund Policy

All sales are final, and we do not offer refunds once an order has been confirmed.

Refunds will only be considered if:

- We are unable to fulfil your order.
- A damaged, defective, or incorrect item claim has been approved and a replacement or repair is not possible.

If approved, refunds will be processed to the original payment method within 7–10 business days.

Cancellation Policy

If you wish to cancel your order or request any changes, please inform us within 24 hours of placing the order.
Once production or customisation has commenced, cancellation or change requests cannot be accepted.

Important Note

By placing an order with Dear Dramatic Soul, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy and our Terms & Conditions.

Please note:

Our products may be made-to-order or ready-to-ship, depending on the product.

Slight variations in embroidery, colour, print placement, fabric texture, or handcrafted details may occur as part of the production process and are not considered defects.
A complete unboxing video is mandatory for any claim related to a damaged, defective, or incorrect product.

Claims submitted without the required unboxing video or after the specified reporting period may not be accepted.

If you have any questions regarding this policy or your order, please contact our team using the contact details provided on our website.